General FAQS
To place an order, simply browse through our collection, select the desired items, and add them to your cart. Proceed to checkout, provide the necessary details, and choose your preferred payment method to complete your purchase.
We accept payments through mobile money platforms in Uganda as well as direct bank deposits. You can find more details about our accepted payment methods on our Payments page.
At the moment, we primarily focus on shipping within Uganda. However, if you have a specific request for international shipping, such as a custom order, please contact our customer support team, and we will do our best to assist you.
Shipping times can vary depending on the location within Uganda and the availability of the product. Once your order is confirmed and payment is received, we strive to process and ship your items at the earliest possible time. You can find more details about our shipping policy on our Shipping and Delivery page.
We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact our customer support team within 2 days of delivery to initiate the return process. For more information, please refer to our Returns and Refunds policy.
General FAQs
If you wish to cancel your order, please contact our customer support team as soon as possible. We will assist you in the cancellation process, provided that your order has not been shipped yet.
Once your order is processed and shipped, we will provide you with a tracking number and instructions on how to track your package. You can enter the tracking number on our website or the shipping carrier’s website to monitor the progress of your shipment.
We take pride in offering genuine and authentic products sourced directly from trusted suppliers and brands in the United Kingdom and Europe. We strive to ensure that every item we sell is of the highest quality and meets your expectations.
Absolutely! We offer a Custom Order service where you can request specific products that are not available on our website. Please contact our customer support team with the product details or a link to the item, and we will assist you in sourcing it.
You can reach our customer support team by visiting our Contact Us page on the website. We provide a contact form where you can submit your inquiries or feedback. Additionally, you can find our email address and phone number for direct communication.